FAQ

Questions? We’ve got answers.

Everything small business owners ask us before getting started — pricing, process, and what it’s actually like working with Big Sky.

Getting Started

A quick 30-minute call where we learn about your business, your customers and your goals — no obligation, no sales pressure. From there we build a content plan tailored to your business and your Surrey audience.
No. If you don’t have a website or logo yet, we can build those separately as one-off projects (from £250 for a logo, £450 for a full brand identity), then start your ongoing marketing once your foundation is in place. Plenty of clients start with just the monthly marketing package and add design work later.
We’re based in Farnham and know Guildford, Aldershot, Farnborough, Camberley, Godalming, Haslemere and Woking well too — but we also work remotely with businesses anywhere in the UK.
Usually within days of your free chat. There’s no lengthy onboarding process — once we’ve talked through your goals and you’re happy with the plan, we get moving.

Pricing & Packages

Starter (£199/month) covers 1 SEO blog post and 3 Instagram posts a week with basic local SEO. Growth (£349/month) steps up to 2 blog posts, 5 Instagram posts a week, full local SEO and Google Business Profile updates. Pro (£549/month) includes 4 blog posts, 7 Instagram posts a week, a monthly strategy call and competitor analysis. All three include custom graphics, monthly reporting, and no lock-in contract.
No. The price you see is the price you pay, excluding VAT. No setup fees, no surprise add-ons.
No long-term contracts on any package. You can cancel anytime with 30 days’ notice. We keep clients because of results, not small print.
Yes — as one-off projects separate from the monthly packages: logo design from £250, full brand identity from £450, a social media kit from £150, and print materials on quote.

How We Work

Yes. You review all content before anything goes live — you’re always in control of what gets published under your business name.
Dylan and a small, dedicated team — not a rotating account manager or junior staff at a big agency. A tight-knit group handles your strategy, content and design, which means fewer handoffs and marketing that actually sounds like your business.
Every month you get a clear performance report showing exactly what’s been done and how it’s performing — no vanity metrics, just what actually matters for your business.
It helps, but it’s not required. Real photos of your work or premises always perform better than stock images, so we’ll ask what you can provide — but we can also create content from scratch if needed.

Contact & Support

Email hello@bigskydigitalmarketing.co.uk, call 01250 790 633, WhatsApp 07769 804065, or use the contact form — whichever’s easiest for you.
Monday to Friday, 9am–5pm GMT. We aim to respond to all enquiries within 1 business day.

Still have questions?

Book a free 30-minute chat and ask us anything directly.

Book your free chat